Privacy Policy

Privacy Policy

 

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

 

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

 

When do we collect information?

 

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

 

How do we use your information? 

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

      • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

      • To quickly process your transactions.

      • To ask for ratings and reviews of services or products

 

How do we protect visitor information?

 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

 

We use regular Malware Scanning.

 

We use an SSL certificate for our website and utilise eternal payment providers to protect credit card transactions with SSL

 

Do we use 'cookies'?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

We use cookies to:

      • Help remember and process the items in the shopping cart.

      • Understand and save user's preferences for future visits.

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

 

If you disable cookies off, some features will be disabled It won't affect the user's experience that make your site experience more efficient and some of our services will not function properly.

 

However, you can still place orders .

 

 

Third-party disclosure

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

 

Third-party links

 

We do not include or offer third-party products or services on our website.

 

Google

 

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

 

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. 

 

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

 

According to CalOPPA we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

 

Users will be notified of any privacy policy changes:

      • On our Privacy Policy Page

Users are able to change their personal information:

      • By logging in to their account

 

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. 

 

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

 

We do not specifically market to children under 13.

 

CAN SPAM Act

 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

 

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions.

      • Process orders and to send information and updates pertaining to orders.

      • We may also send you additional information related to your product and/or service.

 

To be in accordance with CANSPAM we agree to the following:

      • NOT use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or site headquarters.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

 

If at any time you would like to unsubscribe from receiving future emails

      • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

 

 

Contacting Us

 

If there are any questions regarding this privacy policy you may contact us using the information below.

 

     www.jennycoker.com

 

     Jenny Coker Studio

     PO Box 15320

     Tauranga 3110

     New Zealand

 

     art@jennycoker.com

Shipping

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

 

1. Please email art@jennycoker.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

     Jenny Coker Studio

     Returns Department Tracking # 

     PO Box 15320

     Tauranga 3110

     New Zealand

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

 

Return Exceptions

 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

 

Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order. 

 

Payment Policy

Accepted Methods of Payment

 

Credit Card (Visa, Master Card)

Paypal

 

Credit Card Charges

 

Your credit card or Paypal account will be charged when you place your order as Jenny Coker Studio. If we are not able to fulfill your order for any reason your purchase amount will be refunded in full.

 

 

Shipping Policy

Turnaround

 

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

 

Carriers

 

We use the following carriers to deliver our orders:

 

NZ Post

UPS

FedEx

 

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 

 

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

 

Back Orders 

 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.